Refund and Returns Policy

Effective Date: May 23, 2026

At Dcrystal Empire, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions under which returns, replacements, and refunds may be accepted for purchases made through dcrystalempire.com.

By placing an order, you agree to this policy.

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1. Return Eligibility

You may request a return if:

• The item received is damaged or defective
• The wrong item was delivered
• The item significantly differs from the product description
• The product arrives incomplete

To qualify:

• Return requests must be submitted within 2 days of delivery
• Products must be unused and in original packaging (unless defective)
• Proof of purchase is required

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2. Non-Returnable Items

We generally do not accept returns for:

• Customized or made-to-order products
• Clearance or final-sale items
• Products damaged due to misuse
• Items without original packaging (where applicable)
• Perishable goods (if sold)

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3. Refund Process

Once your return request is approved and the product is inspected:

• Approved refunds will be processed to the original payment method
• Processing time may take 5–14 business days depending on your payment provider

Refund amounts may exclude:

• Shipping fees
• Customs duties and import taxes
• Handling fees (where applicable)

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4. Exchanges

If an item arrives defective or incorrect, we may offer:

• Product replacement
• Store credit
• Exchange for an equivalent item

Availability may vary.

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5. Order Cancellation

Orders may be cancelled before processing or shipment.

Once an order has been shipped, cancellation may no longer be possible and the return procedure will apply instead.

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6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

1. Contact us within 24 hours of delivery
2. Include:
   
   • Order number
   • Photos of the item
   • Photos of packaging
   • Brief explanation of the issue

Failure to provide supporting information may delay processing.

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7. Return Shipping

Unless otherwise stated:

• Customers are responsible for return shipping costs
• If the error is ours (wrong item, damaged item, defective item), return shipping may be covered by us

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8. Lost or Delayed Shipments

Delivery estimates are not guaranteed.

We are not responsible for delays caused by:

• Customs processing
• Courier delays
• Weather conditions
• Incorrect shipping details provided by customers

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9. Contact Us

For return or refund requests, contact:

Dcrystal Empire
Website: dcrystalempire.com
Email: dcrystalemire@gmail.com

Response time: 1–3 business days

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